Terms Of Services

Terms and conditions

1. In General

Access to and use of Nacka Flytt Online Shop and www.nackaflyttstad.com (the "Website") are subject to the following terms and conditions. If you access the Website, browse or place an online order, you agree to be bound by these terms and conditions.

Please read these terms and conditions carefully as they contain important information. If you have any questions about Lindex, these terms and conditions or our website, please do not hesitate to contact Nacka Flytt customer service. 

This website is owned and operated by Nacka Flytt och Transport AB, org.num. 556966-9236

Nacka Flytt retains the right to amend, modify or withdraw: the website, these terms and conditions at its discretion without notice to you. The terms and conditions valid at the time of placing the order shall be applicable to the order, even where there are subsequent amendments. These terms and conditions are construed and shall be governed in accordance with the laws of Sweden and directives from the European Union.

This Website may also contain links to other websites , which are not operated by Nacka Flytt. Nacka Flytt has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

2. Privacy Policy

Please read our Privacy Policy. This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from you.  This privacy policy applies to the website and all products and services offered by us.

3. Terms of purchase

Nacka Flytt only accepts orders made from our Website - we currently cannot process orders via telephone, e-mail or by post.

To place an order on the Website, you must be over 18 years of age and must be resident within Sweden. You must also provide us with a delivery address and contact details (such as e-mail address and mobile number). This can be done either in the shopping bag or by registering a customer profile on the Website. 

Items placed in the shoppingbag are not reserved until the order is placed and confirmed by Nacka Flytt through order confirmation sent to your e-mail address.

a. Contract and confirmation of order

When ordering goods on the Website, a binding agreement to buy is concluded only after Nacka Flytt have confirmed the order to the e-mail address given by you (Order Confirmation). The order confirmation is sent to your e-mail address when Nacka Flytt has registered the order and received payment. Orders placed on Fridays, Saturdays or Sundays or on any public holiday will be confirmed no later than the following business day at 18:00.

b. Pricing and currency

All prices are shown in SEK on the website and are inclusive of VAT. Prices may change and offers may be withdrawn at any time.

Prices given on the date when the Customer makes an order are valid throughout the entire purchase process. 

c. Discount and promotion codes

Nacka Flytt may from time to time offer promotional discounts, with or without a promotion code

Promotions with codes are in general only valid once - and once the code is used it will be deactivated, and the code will be no longer valid.

Promotions cannot be added to an order after the order is confirmed, therefore you must ensure that the voucher is registered before you confirm and pay the order. Nacka Flytt does not take responsibility for promotion codes or promotions published on external websites.

Nacka Flytt reserves the right to withdraw a promotion or promotional code at any time.

When a campaign or promotion is communicated in printed material, or in digital material (e.g. in an e-mail newsletter) by Nacka Flytt, Nacka Flytt states that combination of different promotions are prohibited. Nacka Flytt thereby, in case of missuse of either campaigns or promotions, reserves the right to cancel the customer's order. 

d. Payment

Nacka Flytt online shop accepts the following means of payment for orders from the website



When paying using a credit- or debitcard (VISA or Mastercard), the amount of the order is immediately authorized, and the authorization will be debited when the order is dispatched.

All payments that are conducted with a credit- or debitcard are made via our secure Payment Service Provider (PSP) which uses SSL (Secure Sockets Layer) in encrypted form providing high-level security for the customer in accordance with the international security standard PCI DSS. All credit- and debit cardholders are subject to validation- and authorization control by the card issuer. If the issuer of the given credit- or debit card refuses to authorize the payment to Nacka Flytt, you shall receive a message stating that the payment couldn't be performed. Nacka Flytt shall not be liable for any delay or non-delivery of the order caused by such refusal to authorize payment.

e. Deliveries

The estimated delivery time is 4-7 business days.

When an order is dispatched from our warehouse the customer will also receive a shipping confirmation, with information on how to track the shipment and the tracking number of the order. Should the delivery be materially delayed for more than 20 days, the Customer is entitled to cancel the purchase. In such case the Customer is requested to contact Nacka Flytt customer service

Pickup at local Nacka Flytt office (Free shipping)

When ordering with pickup at local Nacka Flytt office the customer shall indicate which Nacka Flytt store he/she wishes to have the order delivered. Nacka Flytt will thereafter process the order and dispatch the order to the chosen Nacka Flytt office.


In addition to the delivery notification the customer will receive an e-mail when the order is dispatched, the Customer will also receive a notification via e-mail when he/she can pick the order up. If the customer have provided Nacka Flytt with a mobile phone number, the notification of pickup will also be sent via SMS - provided that the customer have accepted to receive notice of pickup via SMS in the shoppingbag.

The estimated delivery time is 4-7 business days.

When collecting the order at the Nacka Flytt office, the Customer shall present the ordernumber and valid personal identification document. Orders should primarily be picked up personally by the orderer. If that's not possible, the customer may send a courier is his/hers name. The courier must be able to present valid identification document, both his/hers and the identification document of the orderer. The customer may also (if he/she wishes to) issue a Power of attorney to his/hers courier.

The order shall be collected within 14 days, for unclaimed orders the customer shall be refunded, however Nacka Flytt reserves the right to charge the customer 200SEK for costs arising. All orders ordered for pickup at Nacka Flytt office store is delivered without any delivery costs.

Direct delivery (shipping cost 99SEK)

Direct home delivery delivers the order to the address given by the customer during the order process. Nacka Flytt may, depending on the size and content of your order use different postal services for dispatch of your order, however - we will always provide you with a tracking number of your delivery, the extent of tracking services may however vary between different postal services.

The shipping cost is charged with 99SEK per order, regardless of how many items you order. For packages that cannot be delivered after several attempts, Nacka Flytt reserves the right to charge 200SEK for costs arising. 

The estimated delivery time is 4-7 business days.

4. Exchanges and returns

a. Nacka Flytt Return Policy

Nacka Flytt offers a 14 day return policy, which means that you can return items you have ordered up to 14 days from the date you received your order, provided that the items returned contain the original labels, are unused and are in their original condition. You must indicate the reason for returning the goods. The returned items shall, as far as is possible, be packaged in the same way as when the items were received.


b. How to return items from your order

You can cancel your order by notifying Nacka Flytt of your wish to do so by email or post  within the 14 day cancellation period referred to above.

If the customer elects to return goods from his/her order (either as a partial or complete return) at a Nacka Flytt office, the return is always free of charge. 

When returning goods to a Nacka Flytt store, the Customer should bring the original delivery note/receipt that was enclosed with the shipment. This is required for purchase price to be refunded to customer. Additionally, if the Customer choose to return the complete order he/she is entitled to refund of eventual service- and delivery fees. The refund to customer will be processed when the return is being processed at the Nacka Flytt office.

To return the unwanted items by postal services, please send the item to Nacka Flytt  within 10 days of the date on which you received the items to the following address:

"Postal Return"

Nacka Flytt och Transport AB

Shop Online

Atlasvägen 53

131 34 Nacka


Nacka Flytt suggests that the items are sent by either international priority registered post with Postonord or economy shipment, through UPS, DHL, or EMS so that you can track the items. Also, Nacka Flytt suggests that you retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.

You are liable for paying the return delivery costs. You have a legal obligation to take reasonable care of the items while they are in your possession and will be responsible for the risk of damage during transport.

c. Refunds

If you cancel your order in accordance with these terms, you will receive a full refund of the price you paid for the items and any standard delivery charges you paid for. Please note that Nacka Flytt is not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by Nacka Flytt.

Nacka Flytt will process the refund due to you as soon as possible and, in any case, no later than (a) 14 days after the day we receive the returned items from you; or (b) if earlier, 14 days after the day you provide Nacka Flytt with evidence that you have returned the items; or (c) if you are not yet in receipt of the items, 14 days after the date on which you have informed us that you wish to cancel.

Nacka Flytt will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees from Nacka Flytt as a result of the reimbursement.

Nacka Flytt cannot process exchanges on returned items.

5. Notice of Defect

Nacka Flytt shall ensure that each dispatch is carefully inspected before delivery to the Customer. Should the goods nevertheless be incorrect, damaged or defective upon the receipt by the Customer, please contact Customer service.

In the event of incorrect, damaged or defective Products being received, you are requested to contact Nacka Flytt customer service.

Please contact us within five days from the day you picked up your order.

After this, the Customer should arrange the return delivery through, for example, local postal services and pay for the return shipping her-/himself. Once Nacka Flytt has received the damaged goods, we will within 14 days refund the Customer for the faulty item as well as for the costs of the return shipping.


Unfortunately Nacka Flytt may have made a mistake and missed to pack all items in your order - in such case please accept our apology and contact our customer service straightaway, so that we can resolve the issue as quickly as we can.

In disputes that we are unable to resolve, we recommend that the Customer contact the European Commission's online platform for dispute resolution: http://ec.europa.eu/odr.

6. Liability

Nacka Flytt retains the right to withdraw from the delivery of the order if there has been a clear and obvious price error on the website (e.g. the price of the product appears to be too high or too low or if price is given as 0€). In such case, Nacka Flytt shall without delay inform you of the error and notify the correct price to you.

The items sold at nackaflyttstad.com are provided for private consumer use only. You agree not to use the items for any commercial or business purposes or for resale, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any reprint, copying, downloading, storing, transmitting or similar activity relating to texts and images presented on nackaflyttstad.com for any other purpose whatsoever without the prior written permission of Nacka Flytt, is prohibited. Nacka Flytt is not liable for any errors in texts or images and is only liable for loss of data, loss of income or profit, or loss from claims by third parties arising out of the use of the website or for any products or services purchased from nackaflyttstad.com where such loss is a foreseeable result of Nacka Flytt breach of these terms or its negligence, but Nacka Flytt is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Nacka Flytt at the time we entered into the Contract. Nacka Flytt shall have no liability for any delay in the delivery of products to the extent that the delay is caused by any event outside of Nacka Flytt’s reasonable control, including but not limited to war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, governmental actions and any other similar events.

While Nacka Flytt aims to accurately describe items and images on nackaflyttstad.com, there may be minor colour variations between the images and the actual products due to a number of factors such as the used internet browser or the monitors color contrast configurations. Nacka Flytt cannot be held responsible for differences in colors as a result of aforementioned factors.

Nacka Flytt shall have the right to interrupt the use of lnackaflyttstad.com at any time for example on account of maintenance procedures.

7. Changes to our terms & conditions 

If we decide to change or update our terms & conditions, we will update the terms & conditions modification date below. 

This document was last modified on 2019-04-09

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